Privacy Policy mata88 – Your Data Security Is Our Priority

01Information We Collect from You

Mata88 collects various types of information depending on how you interact with our platform. We only collect data that is strictly necessary to provide you with the best service and to fulfil our legal obligations.

Information you provide directly:

• Full name, date of birth, and gender upon account registration.
• Email address, mobile phone number, and residential address.
• Identity documents (national ID, passport) for the KYC verification process.
• Financial information such as bank account numbers and e-wallet details for deposit and withdrawal purposes.
• Any information you share when communicating with our customer support team.

Information collected automatically:

• IP address, device type, operating system, and web browser version you are using.
• Activity log data including pages visited, session duration, in-game actions, and wagering patterns.
• General location information based on your IP address.
• Cookie data and similar tracking technologies, subject to your cookie preferences.

02How We Use Your Personal Data

Every piece of information we collect is used for a clear and legitimate purpose. Below is the complete list of purposes for which your data is used on the mata88 platform:

We will not use your data for any purpose beyond those listed above without first obtaining fresh consent from you.

03Information Sharing with Third Parties

Mata88 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are certain situations where we need to share your information with trusted parties:

• Payment service providers — to process your deposits and withdrawals securely. They only receive the information necessary to complete the transaction.
• Gaming software providers — game session data required to ensure gameplay runs smoothly and fairly.
• Identity verification services — third-party KYC providers that help us verify member identities in accordance with legal requirements.
• Regulatory authorities and law enforcement agencies — when required by law or a valid court order.
• Cloud and IT service providers — for hosting, backup, and infrastructure security purposes for our platform.

All third parties who receive your data are bound by strict data processing agreements and are required to protect that information to a standard no less than our own data protection standards.

04Cookies & Tracking Technologies

Mata88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies — Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance & Analytics Cookies — Helps us understand how members use our platform so we can continue improving the user experience.
• Functional Cookies — Remembers your preferences such as language, theme, and display settings for future sessions.
• Marketing Cookies — Used to display more relevant content and offers based on your interests, subject to your consent.

You can manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the Mata88 platform.

05Data Security Measures

Protecting your personal data is our highest technical and operational priority. mata88 implements multiple layers of security to ensure your data remains protected at all times:

• 256-bit SSL/TLS encryption for all data transmissions between clients and servers.
• Data-at-rest encryption for all information stored in our databases.
• Strict role-based access control (RBAC) — only authorized personnel may access member data, and every access is recorded.
• Penetration testing and security audits conducted regularly by independent security experts.
• 24/7 real-time threat monitoring via SIEM (Security Information and Event Management) systems.
• Tested incident response protocols to ensure a swift and effective response in the event of any security threat.

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% secure. We encourage you to also take your own precautions, such as using a strong password and not sharing your login credentials.

06Data Retention Period

Mata88 retains your personal data only for as long as necessary for the purposes it was collected, or as required by applicable law.

• Active account data — Retained for as long as your account is active and for a defined period after account closure to meet audit and legal requirements.
• Financial transaction records — Retained for a minimum of seven years in accordance with applicable anti-money laundering (AML) legal requirements.
• Customer support communication records — Retained for three years for dispute resolution and service improvement purposes.
• Log data and analytics — Technical log data is deleted after the set retention period unless required for an ongoing security investigation.

Once the relevant retention period has expired, your data will be securely deleted or converted into an anonymised format that cannot be linked back to you.

07Your Rights Regarding Personal Data

As a data subject, you have the following rights regarding your personal information held by mata88. We are committed to processing each request within a reasonable timeframe:

08Children's Data Protection

The mata88 platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal data of children under the age of 18.

If we discover that personal data of a minor has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the account in question.

If you as a parent or guardian believe that your underage child has registered on the Mata88 platform without your knowledge, please contact our support team immediately so that prompt action can be taken.

09Third-Party Links & Services

The mata88 platform may contain links to third-party websites or services such as gaming software providers and payment channels. This Privacy Policy applies only to data collected directly by mata88.

We are not responsible for the privacy practices or content of any third-party websites or services. We encourage you to read the privacy policy of each third-party service you access through our platform to understand how they manage your personal data.

10Amendments to This Privacy Policy

Mata88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or changes to our services.

When we make material changes, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending notifications to members via their registered email or in-platform notice before changes take effect.
• In cases of highly significant changes, we may request fresh consent from you before continuing to process your data.

We encourage you to review this page regularly to stay informed about how we protect your information. Continued use of the Mata88 platform after changes take effect constitutes your acceptance of the updated Privacy Policy.

11Contact Our Privacy Team

If you have any questions, concerns, or complaints regarding how Mata88 handles your personal data, do not hesitate to reach out to us. Our privacy team is ready to assist you.

• Live Chat: Available 24 hours a day, 7 days a week, directly on the mata88 platform.
• Support Email: [email protected] — we aim to respond within 24 working hours.
• Language: You may contact us in Malay or English.

For complaints that cannot be resolved through our channels, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.